Facilitating Solutions from the Heart of Your Healthcare Organization
Patient Experience
Innovation Facilitation
Culture Alignment
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The more time I’ve spent in healthcare, the clearer it’s become:
the patient experience and operations are often misaligned,
and it’s costing you!
You are missing the BIG IDEA!
Just a few of the challenges in hospitals today.
PATIENT RETENTION
Patient satisfaction metrics are increasingly tied to hospital reimbursement from both public and private insurance payers. Hospitals are now accountable not just for the care they provide, but how patients feel about their care.
What programs do you have in place to retain your patients?
PATIENT EXPERIENCE
Patients over the years have expressed more frustration with call center interactions, timely access to physicians, feeling dismissed by their medical professionals, emergency department wait times, etc. These and other experiences may put your patient satisfaction scores in a less than desirable percentile.
How are you identifying the gaps?
UNEXECUTED MARKET RESEARCH
Most likely there are some market research presentations “sitting on the shelf.” You spent the time and dollars on the focus groups, the internal stakeholder interviews, the community leader conversations, all in the name of strengthening your brand, your service line differentiators, your position as a community partner. But priorities shifted at some point. The research still lives in the virtual drawer.
Why are you allowing your strategic blueprint to sit idle? How much catch-up are you willing to play?
THE BIG Q?
How do you tackle it all with a timely, affordable approach?
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Why Work With Me?
Because You're Not Looking to Put Another Deck in a Drawer.
Finding the Answers from Within the Organization
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There's no doubt that here’s a time and place for the “big gun” consultancies to uncover your BIG IDEA. The ones with polished decks, multi-tiered teams, and global name recognition. They’re brought in to work with the C-suite on initiatives that promise to turn everything around. And in the meantime, your clinical and administrative teams are running full-speed, firefighting minute by minute.
I’ve been there. But I remember thinking, "Why are we paying for outsiders to confirm what we already know?" After months of interviews and invoices, the final report would echo what internal teams had been saying all along and then sit untouched in a drawer.​ As a small consultancy, I offer expedited, to the point, no frills, actionable deliverables without the fancy consultancy price tag.​ And here’s the truth: Your people already know the answers. They just haven’t been given the space or support to bring them to life.
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That’s where I come in...
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Unlike traditional consultants, I’m not here to hand you a solution or the BIG IDEA. I help your teams uncover the insights already within your organization. I create judgment-free spaces where frontline staff, clinicians, leaders, and stakeholders collaborate, voice concerns, and co-create practical solutions they believe in and are ready to act on. ​With over 25 years of experience as a healthcare marketer, facilitator, and podcast host, I specialize in helping hospitals and health systems move from ideas to action.
My work is rooted in human-centered facilitation, not slide decks. Together, we tap into the lived experiences, values, and wisdom of the people who make your organization what it is. Because when your people help build the solution, they don’t need to be sold on it. They already own the BIG IDEA.
Aligning Teams.
Activating Insights.
Amplifying Patient and Staff Voices.​
Uncovering the BIG IDEA.
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