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Testing the Technology Isn't the Same as Testing the Experience.
A medium Coke. A 6 piece McNuggets. That's was the whole order. This past weekend, at a McDonald's drive-thru, I had to say it eight times to an AI order taker. It was a two-lane drive-thru. Cars were backing up and I could hear customers yelling at the speaker box. At first, I thought the customers were being rude. Then I realized they weren't arguing with a person. They were arguing with a bot. The experience really was the equivalenA medium Coke. A 6 piece McNuggets. That'
Laura Nozicka
1 day ago6 min read
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